Shipping policy

Shipping Policy

At Cherry Scoop Co, we carefully pack every order to ensure it reaches you safely. 🍒

• Please ensure that your delivery address, contact number and other details are correct before placing your order. Cherry Scoop Co is not responsible for parcels delivered to an incorrect address due to incorrect information provided by the customer.
• We aim to process and dispatch orders within our stated timelines. However, during busy periods, promotions or high order volumes, orders may take a little longer than usual.
• Once your parcel has been handed over to the courier, Cherry Scoop Co is not responsible for delays, loss, damage, mishandling or other issues caused by the courier.
• Courier delivery times are estimates and may vary depending on the courier, destination and circumstances outside our control.
• Please ensure someone is available to receive your parcel where applicable.
• Customers are responsible for providing accurate delivery information and selecting the correct shipping option at checkout.
• If your parcel arrives damaged, please contact us as soon as possible and provide photographs of the parcel and damage. We will assist where possible, but any claim against the courier may need to be handled in accordance with the courier’s procedures.
• We reserve the right to update our shipping fees and delivery options when necessary.

By placing an order with Cherry Scoop Co, you acknowledge and agree to this Shipping Policy.